Print-on-Demand Stores Shipping, Returns and Cancellations
This page is a short summary of the shipping, cancellation, return, replacement, and refund rules for orders placed through our print-on-demand service. The full rules are in our Terms of Use and Sale, which control if this summary differs from them.
Shipping
Each product is made to order. Before checkout, the website will show the available shipping destination, shipping price, and estimated delivery timing.
Production and delivery dates are estimates unless we expressly state that a date is guaranteed. Tracking information will be sent when available, and an order may arrive in more than one package.
Check your shipping address carefully. If it is wrong, use our contact page immediately. We cannot promise that an address can be changed after production or shipment begins.
For a delayed order, contact us and we will help investigate. If a package is confirmed lost or cannot reasonably be delivered, we will replace or refund the affected item.
Cancellations and changes
Contact us as soon as possible if you need to cancel or change an order.
If we receive your request before production begins, we will cancel the order and refund the amount paid. Once production begins, we usually cannot change or cancel the order because the product is being made specifically for you.
A cancellation or change is not complete until we confirm it.
Returns and product problems
Customized products are not returnable for a change of mind, an option selected incorrectly by the customer, an incorrect customer-supplied address, or an error visible in the approved final preview.
Use our contact page within 30 days after delivery if your product arrives damaged, has a significant manufacturing defect, is made incorrectly, or is materially different from what you ordered.
Include your order number, a description of the problem, and clear photographs when requested. Keep the product and packaging until we tell you whether they are needed.
If we approve the claim, we will provide a replacement, reprint, partial refund, or full refund, depending on the problem. Do not return a product unless we give you return instructions.
For an order that has not arrived, contact us within 30 days after the latest estimated delivery date.
Refunds
Approved refunds are sent to the original payment method. Your bank or card issuer may take additional time to post the credit.
Contact us
Print-on-Demand Store Customer Support Contact customer support
